Basic and Advanced Communication Skills Training

Effective Communication Skills and Advanced Communication skills Training is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others.

This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays throughout the day.

Leave the workshop with your own personal development plan and a toolkit of techniques to turn that plan into action. You will also be able to:-

  • Speak with more confidence and listen carefully to build rapport
  • Analyse and utilise body language to your advantage
  • Steer conversations and influence people
  • Have the confidence to make more of an impact on your audience.
  • Enhance your professionalism at work
  • ... and have had a fun time doing it

Communication skills course outline


  • Getting to know the group
  • How do you see yourself?
  • What makes a good communicator?
Use your voice more effectively
  • Develop a greater awareness of your voice
  • How to speak more confidently
  • How to develop a more expressive tone of voice
  • Understand how the voice conveys meaning
  • How to use your voice to influence your listener
Generate confidence through body language
  • How to appear more approachable and confident
  • How to use the power of eye contact
  • How to be more in control of your body language
Present yourself successfully
  • How to create an immediate impression
  • Use voice and body language to your advantage
  • Give a short individual presentation with feedback
Styles of communication
  • Identify your preferred style of communicating
  • Become sensitive to other people's styles
  • How to enhance your message
Learn the power of effective listening
  • Understand the barriers to good listening
  • How to Listen effectively to build rapport
  • Questioning techniques to aid understanding
Review and action plan
  • Identify key personal strengths
  • Set targets for personal development
  • Workshop review

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